List: customer service | Curated by Bernadette Sheridan | Medium

Bernadette Sheridan

Nov 12, 2023

3 stories

customer service

In

The You Design System

by

Mike Curtis

The Immutable Soft Skills Rule — YOU Are an Experience Too

The one thing the robots can’t take away.

Nov 10, 2023

A senior South Asian woman, engaging the camera with a warm, empathetic gaze, in a comfortable home setting. She is surrounded by books and a laptop, indicative of lifelong learning and wisdom. A plant in the background adds a touch of growth and nurturing, symbolizing personal development and emotional intelligence. The image conveys a narrative of experience, understanding, and the capacity to mentor others.

Nov 10, 2023

In

On Advertising

by

Claire Knapp

The Pizza Tracker Principle

Accountability for what we ask customers

Dec 1, 2014

The Pizza Tracker Principle

Dec 1, 2014

In

Marker

by

Dan Heath

How Expedia Solved a $100 Million Customer Service Nightmare

The dark side of organizational hyperfocus is that you miss expensive problems hiding in plain sight

Mar 3, 2020

How Expedia Solved a $100 Million Customer Service Nightmare

Mar 3, 2020

Bernadette Sheridan

Bernadette Sheridan

Artist, designer and creator of the Synesthesia.Me project. What color is your name?

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